Support Analyst APPLY NOW

Join an iconic kiwi company as our Support Analyst for our Microsoft hybrid environment with D365. 

• Be part of our transformation 
• Support our people to do their best work  
• Grow with the role  

Support Analyst 

Looking to gain more experience in IT by working as part of an internal IT team for an iconic kiwi company? Consider a move to Bremworth. We are seeking a proactive and customer-focused Support Analyst to join us on our journey. 

Bremworth was formed and listed on the NZ stock exchange in 1984. Today, we have more than 3300 shareholders and 260 employees across New Zealand and Australia. With our head office co-located in Papatoetoe with our Auckland manufacturing facility, sites in Whanganui and Napier, and a remote team in Australia, you will be reporting to Roland, our IT Operations Manager, and receiving coaching, mentoring and support to build your technical knowledge of Bremworth’s IT environment so you can help us to ensure smooth IT operations for our team across office-based, remote and manufacturing environments. Your support will help our people deliver on their goals and continue our journey of transformation, which has included the introduction of Microsoft D365. 

You’ll be responsible for: 

• Providing first-level technical support to employees across all sites. 
• Troubleshooting and resolving hardware, software, and network issues. 
• Assisting with the setup and maintenance of IT equipment. 
• Documenting and tracking support requests using our ticketing system. 
• Collaborating with IT Infrastructure and Network Engineers on various projects. 
• Educating users on best practices and IT policies. 
• Creating and maintaining documentation in the IT knowledge base. 

You’ll bring: 

• Previous experience in a helpdesk or IT support role. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and interpersonal skills. 
• Understanding of networking and IT infrastructure. 
• Basic knowledge of cloud infrastructures. 
• Customer-oriented with a patient and friendly attitude. 
• Ability to work independently and as part of a team. 

We Offer: 

• Opportunities to learn and grow through hands on experience in a Microsoft hybrid environment with Microsoft 365 and Dynamics FNO. 
• A supportive and inclusive work environment. 
• The chance to be part of a company that is growing. 

How to Apply: 

If you are enthusiastic about IT support and want to be part of our transformative journey, please APPLY via our Seek ad here. We would love to consider you.