Customer Service Team Member - Australia APPLY NOW

North Sydney, Australia
Customer Services
Full time
  • Help make this purpose-led brand famous for Service!
  • Combine your love of people, systems & solutions
  • Contribute to new ways of working

Let’s do good together

Want to make a real difference in customers' homes and daily lives by working with a company responding to the changing world? Join Bremworth, New Zealand’s premium carpet and rug manufacturer committed to finding a more sustainable way.

Bremworth was formed and listed on the NZ stock exchange in 1984. Today, the company has more than 3300 shareholders and over 300 employees throughout New Zealand and Australia. In May 2021, the team celebrated a major milestone with their last ever roll of synthetic carpet coming off the manufacturing line, marking the transition to a wool-only carpet and rug company - a move that reduces their use of imported synthetic fibre annually by 2,500 tonnes. Read more about their sustainability journey here.

If this makes you feel good and you have experience and passion for Customer Service and you’re looking for a new role in a growing company that positively impacts people and the planet, consider a move to Bremworth. We're searching for two CSRs to join our team and ensure our retailers and consumers receive unparalleled support and guidance on our products.

You’ll be responsible for:

  • Delivering exceptional customer experiences to both internal and external customers, through effective communication over phone, email and online chat
  • Building and maintaining strong relationships with retail partners, understanding their needs and requirements and tailoring solutions to meet these
  • Processing orders with a high degree of accuracy and stock utilisation
  • Providing advice and recommendations on our products, covering carpet selection, colour choices, and interior design suggestions
  • Following through to resolve customer complaints or concerns and leaving a positive impression no matter the outcome
  • Proactively pitching in and supporting your colleagues to maintain Bremworth’s service standards, ensuring KPIs and service levels are met, and other key projects you’re involved in are delivered to agreed expectations
  • Contributing to the continuous improvement of customer service processes and procedures to enhance team efficiency, effectiveness and accuracy, including the ongoing development and refinement of the recently implemented D365 CRM system.

About you:

You’ll be confident and skilled in customer service, love what you do and be known for taking accountability and upholding the highest service standards, all whilst having fun and smashing your KPIs. You’ll also be highly organized, have a positive can-do-attitude and be amazing at building relationships and collaborating with others to ensure problems are resolved quickly and everyone achieves their goals. Having attention to detail and a way with systems and change is also critical as the business continues to embed their new CRM system and ways of doing things. Whilst experience in a wholesale or retail environment and passion and flair for interior design will be highly regarded, a growth and customer-centric mindset is essential. 

The benefits:

Joining Bremworth means joining a team of incredibly talented people, determined to lead change in a well-established industry. They offer a competitive salary, profit share, flexible working and opportunities for growth as your experience and knowledge grows. For this role you will need to be able to work from home until a new Sydney office space is secured (likely North shore).

Click Apply now and send us your CV with a brief summary of why this role sounds interesting to you, or email so our Search Partner can reach out for a confidential chat.

We'd love to consider you. 


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Bremworth is an equal opportunity employer committed to diversity within and across teams. All qualified applicants will receive consideration for employment. Please also note that we are only able to consider candidates who have Australian residency or a valid work visa.


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